Location: Melbourne or Sydney 

Term: Full-Time permanent opportunity | 2 days in office and 3 days working from home

Looking for a career that combines problem solving, investigation and helping people?

Whether you're a health professional looking to step away from clinical practice, a law student nearing graduation, a paralegal looking for a new career pathway, or an experienced claims professional wanting to specialise in professional indemnity, this could be the opportunity you've been searching for.

At Guild Insurance, we're growing our Casualty Claims team and looking for curious, analytical and customer-focused individuals to join us. No prior Professional Indemnity (PI) claims experience is required. We'll provide the training, support and development needed to build your expertise in this highly specialised area of insurance.

About Guild Insurance

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For more than 60 years, we've partnered with healthcare practitioners across Australia, helping protect their livelihoods and supporting them through complex professional challenges.

Today, we support more than 110,000 customers nationally and remain committed to delivering exceptional service, genuine care and specialist expertise.

About the Role

As a Casualty Claims Officer, you'll support customers through professional indemnity and liability claims, helping them navigate often complex and sensitive situations.

Working alongside experienced specialists, you'll learn how to investigate claims, assess liability, interpret information, engage with stakeholders and work towards fair and appropriate outcomes.

You'll:

• Manage new claims enquiries and claim lodgements
• Support customers through the claims process with empathy and professionalism
• Investigate claim circumstances and gather relevant information
• Assess liability and claim information with support from experienced specialists
• Liaise with customers, legal representatives, healthcare professionals and other stakeholders
• Build your technical claims knowledge through structured training and development

Who We're Looking For

We're interested in people with strong critical thinking, communication and relationship-building skills who are excited by the opportunity to develop a specialist career.

You may come from:

Health & Clinical Backgrounds

• Allied Health
• Nursing
• Pharmacy
• Dental
• Veterinary
• Other healthcare professions
• Recent graduates who are interested in a professional career outside of clinical practice

Legal Backgrounds

• Law students nearing completion of their degree
• Paralegals
• Legal Assistants
• Graduates interested in applying their legal knowledge in a commercial environment

Insurance & Claims Backgrounds

• Claims management
• Recoveries
• Motor liability
• Property claims
• CTP
• Workers Compensation
• Other liability-related claims disciplines

Regardless of your background, you'll bring:

• Strong communication and interpersonal skills
• Sound judgement and problem-solving ability
• High attention to detail
• A customer-focused mindset
• The ability to manage competing priorities
• A willingness to learn and develop specialist technical expertise

Why Join Us?

This role offers a unique opportunity to build a long-term career in Professional Indemnity and Casualty Claims, a highly specialised and rewarding area of insurance.

You'll benefit from:

• Structured training and development
• Mentoring from experienced Casualty Claims specialists
• Hybrid working arrangements
• Career progression opportunities within a growing specialty team
• Employee wellbeing initiatives and support programs
• Staff benefits and retail discounts

Next Steps

If you're looking for more than just your next job and want to build a career in a specialist area of insurance, we'd love to hear from you.

After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.

Please note: Applicants must have the legal right to work in Australia. Evidence of working rights and completion of relevant pre-employment checks, including background screening, will form part of the recruitment process. If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.